Shipping & Delivery Policy

VeggieFal – Fresh Fruits & Vegetables Delivery

Last Updated: 14-March-2026

At VeggieFal, we aim to deliver fresh fruits and vegetables to your doorstep in the quickest and safest way possible. This Shipping & Delivery Policy explains how we process and deliver orders placed on Veggiefal.com.

1. Delivery Areas

VeggieFal currently delivers orders within Jharsuguda and nearby serviceable areas.

Delivery availability may vary depending on your location and service coverage.

Customers can check delivery availability by entering their delivery address or PIN code at checkout.

2. Order Processing Time

  • Orders are usually processed within 1–3 hours during working hours.

  • Orders placed after business hours will be processed on the next working day.

Business Hours

Monday – Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

3. Delivery Time

We strive to deliver orders on the same day or within 24 hours depending on order volume and delivery location.

Estimated delivery times may vary due to:

  • Weather conditions

  • Traffic or transportation delays

  • High order volumes

  • Availability of fresh produce

4. Delivery Charges

Delivery charges may vary based on:

  • Delivery distance

  • Order value

  • Promotional offers

Any applicable delivery charges will be clearly displayed at checkout before payment.

5. Order Tracking

Once your order is confirmed, you may receive order confirmation through SMS, WhatsApp, or email (if available).

Customers can contact us for updates regarding their delivery status.

6. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is not available at the delivery address.

  • Incorrect address or contact details are provided.

  • Delivery access is restricted.

In such cases, our team may contact you to reschedule delivery, if possible.

7. Product Handling

Since fruits and vegetables are perishable items, VeggieFal ensures:

  • Careful packaging

  • Fresh produce selection

  • Hygienic handling during delivery

Customers are requested to check the items at the time of delivery and report any issues promptly.

8. Delivery Delays

While we try to ensure timely delivery, VeggieFal shall not be responsible for delays caused by circumstances beyond our control, including:

  • Natural disasters

  • Severe weather conditions

  • Transport disruptions

  • Government restrictions

9. Contact Us

For any delivery-related queries, please contact us:

VeggieFal

Head Office
Behramal, Jharsuguda, 768202

Working Hours
Monday – Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Phone: +91 77490 24271
Email: falveggi@gmail.com